More Than Equipment: A Responsive Technology Partner for Chattanooga Federal
A major headquarters remodel gave Chattanooga Federal an opportunity to improve the systems supporting its operations. It also exposed a problem with its existing security provider: getting a response had become difficult, even when the credit union was ready to commit to a new contract.
Conversations with Ellsworth Systems opened a different path. What began with a discussion about service frustrations grew into a relationship supporting new alarm, access control, and video surveillance systems, along with teller cash recyclers and a drive-up system for the remodel.
The Problem: A Remodel Moving Forward and a Provider That Wasn’t Responding
During the headquarters project, Chattanooga Federal Employees Credit Union needed all-new alarm, access control, and video surveillance systems installed. The full branch remodel created an opportunity to select security technology that would meet the credit union’s needs and be practical for its team to manage.
Yet its existing security relationship was creating frustration. Calls went unanswered, and the contact options available did not provide the familiarity or responsiveness the credit union wanted.
The interviewee recalls having an 800 number and a sales representative’s email address, but struggling to receive responses. When staff called the centralized number, they felt the provider did not know their organization.
The need extended beyond purchasing equipment. Chattanooga Federal wanted a partner it could reach when maintenance or service became necessary.
The Ellsworth Solution: Integrated Security and Coordinated Preventive Maintenance
Ellsworth representative Taylor asked about Chattanooga Federal’s pain points, and the team met with Mark to consult on the best path forward for the remodel. Ellsworth selected DMP for the alarm and access control systems because of its user-friendly remote management, simplified user programming across the combined system, and dedicated features designed for financial institutions.
For video surveillance, Ellsworth selected March Networks for its bank-grade system design, remote management capabilities, and analytics engine. Together, these selections addressed the credit union’s need for new security systems with management capabilities suited to its operations. The broader relationship also included teller cash recyclers and a drive-up system, followed by preventive maintenance and direct communication.
Chattanooga Federal specifically recognizes Eric and Brandy for thorough, competent maintenance visits. Before beginning work, they discuss how long service will take and ask which machine should be serviced first.
That coordination gives the credit union a voice in how maintenance fits into its operating day.
The team also describes having multiple people it can text or call and receiving a response from a live person. Personal outreach from Jeff Walker further reinforced the feeling that Ellsworth valued the relationship.
The Result: A Credit Union That Feels Heard and Supported
Chattanooga Federal’s remodel brought new alarm, access control, and video surveillance systems to the branch, with remote management capabilities among the reasons for their selection. The clearest outcome reported in the testimonial is a stronger service experience.
Maintenance is coordinated with staff, communication is accessible, and the credit union feels that its time and operational needs receive consideration.
“Everyone has a product, but it’s the service when something goes wrong,” the representative explains.
For Chattanooga Federal, that service has changed how it views the relationship. Ellsworth supports the equipment while building trust through everyday communication and follow-through.
The representative’s conclusion captures the difference: “Ellsworth is more than a vendor of products; they’re a trusted partner in our financial services industry.”
Planning a branch remodel or reviewing your equipment service needs? Explore Ellsworth’s solutions to start the conversation.