Careers

Position Title:  Lead Electronic Security Installation Technician
Position Type: Non-Exempt
Reports To: Director of Service and Installation

This role will be based in North Carolina

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary:

Ellsworth Systems is seeking a full-time Lead Electronic Security Installation Technician to support the installation, programming, maintenance, and troubleshooting of electronic security systems. This is a remote, field-based role requiring hands-on technical expertise with alarm, CCTV, and access control platforms. The ideal candidate is mechanically and electronically inclined, customer-focused, and comfortable working independently in the field.

Key Responsibilities”

• Troubleshoot electronic and mechanical systems to the component or assembly level

• Install, program, service, and maintain alarm, CCTV, and access control systems

• Diagnose and repair equipment from manufacturers such as March, DMP, Pacom, Salto, Hanwha, and similar platforms

• Perform routine inspections, calibrations, preventive maintenance, and site surveys

• Utilize digital multimeters and other diagnostic tools safely and effectively

• Maintain and reconcile assigned inventory and service equipment

• Collaborate with Dispatch, Sales, and internal teams to resolve customer needs

• Travel outside assigned territory, including overnight travel, as required Provide professional, customer-focused service while on-site

• Verify performance standards are met, process project closeout paperwork checklists, training, and completion forms.

Qualifications:

• High school diploma or equivalent

• Minimum of 2 years’ experience in security system installation and maintenance or related construction/technical field

• Strong troubleshooting and problem-solving abilities

·       Working knowledge of electronic security systems and industry standards

·       Ability to work independently and as part of a team

·       Strong communication and customer service skills

·       Valid driver’s license

Preferred:

• Associate degree in Electronics, Mechanics, or a related field

• Experience with access control, alarm, and video surveillance system.

Benefits and Perks

·       Comprehensive Medical, Dental, and Vision Coverage

·       Generous PTO Program and 10 Company Holidays

·       Retirement Savings Program

·       Tax-Savings Account Programs

·       Employee Assistance Program

·       Company-Paid Life Insurance

·       Various Supplemental Insurance Offerings

·       Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.

Position Title:  Service Coordinator
Position Type: Non-Exempt
Reports To: Manager of Service Coordination

This role will be based in our office in Franklin, TN.

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

Join our team as a Service Coordinator and help deliver responsive, high-quality support to our customers. In this fast-paced role, you will coordinate service requests, support field technicians, communicate with customers, and ensure work orders are handled accurately and efficiently. This is an excellent opportunity for a detail-oriented professional who enjoys problem-solving, multitasking, and working closely with both internal teams and customers.

Key Responsibilities:

• Monitor email and phone channels for incoming service requests.

• Create and manage work orders in Salesforce Field Service.

• Assign technicians based on location, skill set, and customer response-time requirements.

• Communicate with technicians to confirm schedules, priorities, and service expectations.

• Keep customers informed by providing service updates and estimated arrival times.

• Review completed work orders for accuracy in labor, materials, and resolution details.

• Send closeout communication to customers and approve billing status based on contract terms.

• Coordinate technician schedules for service calls, special tasks, and project-related work.

• Maintain service tracking spreadsheets and customer documentation.

• Collaborate with customers, technicians, service management, and supply chain teams to support daily service operations.

Qualifications

• 2+ years of experience using Microsoft Office, including Word, Excel, and Outlook.

• Strong computer skills and confidence working with multiple systems.

• Excellent written, verbal, and telephone communication skills.

• Strong organizational skills with the ability to manage multiple priorities.

• High attention to detail and accuracy.

• Ability to work well under pressure in a fast-paced environment.

• Previous dispatch, scheduling, or service coordination experience is a plus.

• Experience with data entry is a plus.

• Knowledge of security equipment, ATMs, and/or bank equipment is preferred.

• Flexibility to work overtime and occasional weekends as business needs require.

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.