Careers

Position Title: Operations and Client Success Specialist
Position Type: Exempt
Reports To: VP of Operations

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

POSITION SUMMARY: 

As the Operations and Client Success Specialist, you will be a driving force for employee and client engagement. You will be responsible for building a thriving culture at Ellsworth while going above and beyond for our clients to create moments that matter. You will work cross functionally with multiple departments to ensure our employees and clients are well taken care of. This role encompasses client experience, marketing, software renewals, and culture-building—making a tangible impact every day. The duties of this role will take place at our Headquarters in Franklin, TN.

KEY RESPONSIBILITIES:

• Delight Clients: Anticipate needs, solve problems proactively, and create unforgettable experiences that exceed expectations.

• Build Culture: Live and breathe EOS principles, helping the team stay aligned, accountable, and motivated.

• Lead Marketing Initiatives: Help execute campaigns, client communications, and engagement initiatives that reflect our brand while managing our marketing partner relationships.

• Manage Software Renewals: Ensure timely, seamless renewals and support clients in maximizing their experience.

• Oversee annual renewal processes for a comprehensive portfolio, including but not limited to CFS, Salto, March Hosted Services, Dynacore, alarm monitoring, and managed services.

• Coordinate the procure-to-pay and order-to-cash cycles: prepare and issue purchase orders to vendors, process incoming vendor invoices, and generate corresponding sales orders for the accounting department to facilitate client invoicing.

• Manage NetSuite inventory configuration: create new inventory items within the system and collaborate with the accounting team to ensure accurate setup of pricing, tax codes, and categorization.

• Administer the SuiteBilling platform, maintaining data integrity for client information, part numbers, and pricing structures to ensure accuracy for annual renewal cycles.

• Cultivate and maintain strong vendor relationships, ensuring a thorough understanding of all ordering and procurement processes to optimize operational efficiency.

• Identify and implement process enhancements, proactively recommend improvements to streamline and optimize the renewal procedures, operational processes and employee and client onboarding.

• REQUIREMENTS:

• 4+ years of experience in client engagement, account management, hospitality, marketing, or culture development.

• Proven track record of meeting order deadlines and achieving company set metrics goals.

• Attention to detail and leadership skills.

• Strong understanding of EOS principles or experience working in EOS-based organizations are a plus.

• Detail-oriented with the ability to manage multiple priorities simultaneously.

• Exceptional interpersonal and communication skills with a knack for creating memorable experiences.

• CRM software experience with Salesforce and NetSuite are a plus.

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow any other instructions and perform any other duties as may be required by their manager.

Position Title: Director of Strategic Accounts | Hospitality
Position Type: Exempt
Reports To: Chief Growth Officer

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

As the Director of Strategic Accounts (Hospitality), you will be responsible for managing and growing relationships that increase market expansion for Ellsworth within the hospitality space.

You will further develop Ellsworth’s strategy in the Hospitality industry through building relationships with key accounts, attending conferences and assisting with solutioning. This role will provide strategic expertise to our clients and further develop our initiatives within the Hospitality market. You will work closely with the Company’s Chief Growth Officer, leadership team, solutions team and sales team to ensure that we position ourselves as a leading integrator in the Hospitality space.

Key Responsibilities:

• Be Ellsworth’s subject matter expert in the Hospitality Industry

• Assist the solutions team with scoping, designing and consulting with Hospitality clients

• Grow and manage key relationships within the Hospitality space

• Develop strategies that help with reporting and analysis within the Hospitality Vertical

• Responsible for developing internal and external relationships that drive company growth

• Oversee and manage the development and implementation of sales proposals, new markets or areas of growth for the company within Hospitality Identify and develop strategic relationships within the Hospitality industry which consists of attending trade shows, networking events and visiting vendor headquarters

• Work with the marketing department to promote Ellsworth

• Prepare weekly development meetings that target key objectives

• Assist with contract oversight and management with Hospitality Clients

• Track and monitor sales pipeline in Salesforce

Education Requirements

• Education: BS/BA degree and related field or 8+ years of working experience within Hospitality

• Management skills to oversee and manage Clients.

• Deep knowledge and experience of video surveillance or access control and software in the Hospitality industry

• Project management experience and skills working with clients.

• Self-driven person with good communication skills

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.

Oct 2 2025

Role Description

This is a full-time remote role for an Electronic Security Technician. The Electronic Security Technician will be responsible for troubleshooting, installing, programing and maintaining Alarm, CCTV and Access control systems, performing preventive maintenance, Day-to-day tasks include diagnosing issues, performing routine checks and calibrations, repairing electrical components, site surveys and providing technical support to ensure all systems function optimally.

Qualities

• Strong Troubleshooting Skills.

• Experience with diagnostic tools  and Calibration.

• Proficiency in troubleshooting and diagnosing.

• Excellent problem-solving and analytical abilities

• Strong communication and interpersonal skills

• Ability to work independently and remotely

• Previous experience in access control, security systems or related field.

• Applicable Certifications, licenses, manufacture training or degrees in electrical or mechanical engineering or a related field a plus. Low Voltage, Alarm or other license will be given additional consideration.

• As an Access Control, CCTV & Alarm Technician at Ellsworth Systems, you will be responsible for installing, maintaining, and repairing security systems to ensure the safety and security of our clients' properties. If you have a passion for technology and a knack for problem-solving, this is the perfect opportunity for you to launch a rewarding career in the security industry. Apply now and become part of our dedicated team!

Qualifications

• High school diploma or equivalent.

• Minimum of 2 years of experience in security system installation and maintenance, or similar construction experience.

• Strong technical skills and proficiency with security equipment and tools.

• Knowledge of security system protocols and standards.

• Excellent troubleshooting and problem-solving abilities.

• Good communication and customer service skills.

• Ability to work independently and as part of a team.

• Valid driver's license.

Benefits

• PTO, Vacations, Sick Days

• Career Growth Opportunities

• Performance Bonus Potential

• Travel Opportunities

• Company Events 

• Continued Training