Careers

Position Title:  Director of Strategic Accounts, Hospitality
Position Type: Exempt
Reports To:  Chief Growth Officer

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary: 

As the Director of Strategic Accounts (Hospitality), you will be responsible for managing and growing relationships that increase market expansion for Ellsworth within the hospitality space.

You will further develop Ellsworth’s strategy in the Hospitality industry through building relationships with key accounts, attending conferences and assisting with solutioning. This role will provide strategic expertise to our clients and further develop our initiatives within the Hospitality market. You will work closely with the Company’s Chief Growth Officer, leadership team, solutions team and sales team to ensure that we position ourselves as a leading integrator in the Hospitality space.

Key Responsibilities:

• Be Ellsworth’s subject matter expert in the Hospitality Industry

• Assist the solutions team with scoping, designing and consulting with Hospitality clients

• Grow and manage key relationships within the Hospitality space

• Develop strategies that help with reporting and analysis within the Hospitality Vertical

• Responsible for developing internal and external relationships that drive company growth

• Oversee and manage the development and implementation of sales proposals, new markets or areas of growth for the company within Hospitality Identify and develop strategic relationships within the Hospitality industry which consists of attending trade shows, networking events and visiting vendor headquarters

• Work with the marketing department to promote Ellsworth

• Prepare weekly development meetings that target key objectives

• Assist with contract oversight and management with Hospitality Clients

• Track and monitor sales pipeline in Salesforce

Education Requirements

• Education: BS/BA degree and related field or 8+ years of working experience within Hospitality

• Management skills to oversee and manage Clients.

• Deep knowledge and experience of video surveillance or access control and software in the Hospitality industry

• Project management experience and skills working with clients.

• Self-driven person with good communication skills

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.

Position Title:  Lead Electronic Security Installation Technician
Position Type: Non-Exempt
Reports To: Director of Service and Installation

About the Company:

For over 35 years, Ellsworth Systems has been a trusted leader in custom security technology, providing both physical and digital solutions. From vaults and safes to ATMs, video surveillance, and access control, we do more than sell products. We offer custom solutions, dedicated service, and ongoing support. Rooted in Franklin, TN, our commitment to excellence and service has made us a regional leader in security innovation.

Position Summary:

Ellsworth Systems is seeking a full-time Lead Electronic Security Installation Technician to support the installation, programming, maintenance, and troubleshooting of electronic security systems. This is a remote, field-based role requiring hands-on technical expertise with alarm, CCTV, and access control platforms. The ideal candidate is mechanically and electronically inclined, customer-focused, and comfortable working independently in the field.

Key Responsibilities:

• Troubleshoot electronic and mechanical systems to the component or assembly level

• Install, program, service, and maintain alarm, CCTV, and access control systems

• Diagnose and repair equipment from manufacturers such as March, DMP, Pacom, Salto, Hanwha, and similar platforms

• Perform routine inspections, calibrations, preventive maintenance, and site surveys

• Utilize digital multimeters and other diagnostic tools safely and effectively

• Maintain and reconcile assigned inventory and service equipment

• Collaborate with Dispatch, Sales, and internal teams to resolve customer needs

• Travel outside assigned territory, including overnight travel, as required Provide professional, customer-focused service while on-site

• Verify performance standards are met, process project closeout paperwork checklists, training, and completion forms.

Qualifications:

• High school diploma or equivalent

• Minimum of 2 years’ experience in security system installation and maintenance or related construction/technical field

• Strong troubleshooting and problem-solving abilities

• Working knowledge of electronic security systems and industry standards

• Ability to work independently and as part of a team

• Strong communication and customer service skills

• Valid driver’s license

Preferred:

• Associate degree in Electronics, Mechanics, or a related field

• Experience with access control, alarm, and video surveillance system.

Benefits and Perks

• Comprehensive Medical, Dental, and Vision Coverage

• Generous PTO Program and 10 Company Holidays

• Retirement Savings Program

• Tax-Savings Account Programs

• Employee Assistance Program

• Company-Paid Life Insurance

• Various Supplemental Insurance Offerings

• Discounts

The specifications of this Job Description should not be construed to imply that these requirements are the only exclusive standards of the position. The successful candidate will follow other instructions and perform any other duties as may be required by their manager.